Terms and conditions
By placing an order, you are agreeing to all of our terms and policies below. We will not make exceptions to any of these policies.
We do not have any type of minimum purchase policy. No order is too small.
We do not have a printed catalog.
All of our products are listed online, and all pricing is listed.
Tracking the status of your order:
When an order is placed, it is considered "New Status". When your credit card is paid, your order is considered "Processing Status". Finally, orders enter the "Shipped Status", and are given tracking numbers. You are emailed the tracking numbers when your order is shipped. You will be able to track your packages (after 5:00 pm) through the email you receive. You can also track the status of your order on our website by entering your order ID# and your email address.
We cannot spend our day changing orders. This slows down our entire operation: Once an order is placed, it will not be changed. Any additions to orders will be treated as separate orders, and assigned a separate order ID number and tracking numbers.
· We cannot add to your order or take away from your order.
· We also do not combine orders to ship together.
· There is a 15% restocking fee charged for any order which we have to cancel due to lack of payment in full. Example: We have had incidences where customers have paid for their merchandise, we have packed their order and emailed them to tell them what they need to pay for shipping, but the customer fails to pay for the shipping. Your credit card will be credited the amount of your merchandise minus a 15% restocking fee due to the amount of labor it took to handle your order and to pack and unpack your order.
Shipping and charges:
Shipping charges will be calculated properly n the check-out process. It is your responsibility to pay any associated customs fees, taxes, or tariffs to your government when applicable.
All orders that we receive by phone by 11:00 a.m. or mail. We will do our best to ship the same day. Please note that under normal circumstances we are able to ship same day, but we do not guarantee it. During BUSY SEASON, (September 1-Dec 20) orders may require a 2-3 day shipping delay due to the volume of orders that we process.
· All shipping is currently done by UPS for American. If you choose to have your order shipped using Overnight, 2nd Day Air, Third Day select, or any other form of expedited shipping method, it is important to understand that this does not include Saturday or Sunday. (Example: If you choose overnight delivery on Friday, you will be receiving your package on the following Monday, not Saturday). We do not make any arrangements for deliveries to be made on Saturdays.
· All l orders are shipped out Monday-Friday.
· We do not charge any type of handling fees. Merchandise which is shipped back to us due to an incorrect address will be billed for any shipping charges that we are charged.
· All customers pay Colorado sales tax.
Returns
I’m sorry but we do not accept returns. We do however offer a free product sample to be ordered by request of the customer only. A sample is free but shipping fee of $1.99 will be charged to the requesting customer.
Privet policy
It is strict policy in no circumstances do we sell or give away any information you provide us with to any outside or third parties. We keep in the strictest confidence, any information you provide us with via E-mail, mail or phone. This information is limited to our company use only for filling your order
All material on our website is protected by copyright laws; fragrance descriptions and photos. We will take action when necessary.
Most of our Fragrance listed are trademarked names belonging to Natures Garden. Our customers are allowed to use these trademarked names (if the customer is not selling raw ingredients). Any non-customer using our trademarked names without giving credit to Natures Garden is violating "First in Use" trademark law. Thank you for respecting our rights.
Natures Garden offers no warrantees, written or implied, for any products we sell. Natures Garden is not responsible for products you create using our supplies. Customers are responsible for testing our supplies in your recipes for compatibility and safeness. Natures Garden is not responsible for any errors or omissions on this website. We reserve the right to change prices at any time without notification.